Shipping Policy
At Ayzuna, we are proud to offer FREE shipping on all orders!
Order Processing Times: Please allow 1-3 business days for order processing and shipping after your purchase. An order is considered shipped once it has been handed over to our carrier and is en route to the selected address. During busy periods or holidays, processing times may extend up to 7 business days.
Estimated Delivery Times: Delivery times depend on your location. Please refer to the estimated delivery times based on your country of residence:
- United States of America: 5-9 business days
Note: During busy periods and holidays, shipping carriers may experience delays, and international shipments may face unexpected customs delays, potentially extending delivery time beyond the estimates.
Order Changes and Accurate Shipping Information: Customers are responsible for providing accurate shipping information. Incomplete or incorrect details may result in delays or order cancellations. In case of address issues, our team will email you within 3 business days. Failure to respond may lead to order cancellation.
To correct shipping information, email us at support@ayzuna.com within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications after this time frame.
Delayed Delivery: We understand the importance of timely deliveries. However, external factors such as weather conditions or transport disruptions may cause delays. In such cases, we will work with carriers to expedite your delivery. Unforeseen circumstances, such as product availability or payment processing issues, may also cause delays, and we will notify you promptly.
Ayzuna is not responsible for delays caused by factors beyond our control, but we will strive to keep you informed about your order's status.
Lost or Stolen Packages: Once a package has been handed over to our carrier, its security is beyond our control. If your package is lost or stolen, please contact us at support@ayzuna.com, and we will assist you. File a claim with the carrier, and we will follow up on your behalf. While we are not liable for lost or stolen packages, we will provide assistance and consider replacements depending on the situation.
If your package is not found, it is recommended to file a police report.
CHANGES TO THE SHIPPING POLICY
Ayzuna reserves the right to amend this Shipping Policy without prior notice. Customers should review the latest version before making a purchase. By purchasing and using Ayzuna products, customers agree to this Shipping Policy, including any changes.
We encourage regular review of this policy for updates. If you have any questions, please contact us at support@ayzuna.com.